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Ask the customer to run the Customer Module and enter your IP.
The device will now behave as if it were plugged directly into the technician's PC, allowing you to use your servicing tools.
Like any tool accessing kernel-level drivers (virtual COM ports), Windows SmartScreen and UAC popped up immediately. The driver is digitally signed, but you will need to click to install the virtual bus driver.
The is specifically designed for IT professionals, offering a powerful, flexible toolset for remote USB access. This article provides a comprehensive guide on the 19.7 installation process, configuration, and advanced usage. What is USB Redirector Technician Edition? usb redirector technician edition 19 7 install
Windows 7, 8, 10, 11, 2012, 2016, 2019, 2022, 2025.
Ensure you have the necessary drivers for the target USB device installed on your PC.
Administrator rights are required for both the technician installation and for customers to run the portable module. Ask the customer to run the Customer Module
Supports Windows, Linux, and various operating systems, catering to diverse environments.
Open your Technician Module interface. Navigate to the tool menu to export or download the corresponding Customer Module v19.7 .
If you are working over the internet, you must configure port forwarding on your router for port 32075 to allow incoming connections from customers. The driver is digitally signed, but you will
The customer does not need to install a full software suite. They simply need the lightweight, standalone customer executable.
Open the .exe file and follow the on-screen prompts.
Specifically optimized for high-latency or low-bandwidth connections typical of remote repair.
→ Default → Next .