In the License window that opens, click the or Choose file button to locate the license XML file sent to you upon purchase.
: Once a 30-day trial period ends, you must apply a valid license key to continue using the software.
Specifies the maximum number of concurrent or named IT technicians allowed to log in. manageengine servicedesk plus license xml
Re-download the license file from the ManageEngine portal or ask your account manager for a fresh copy. Do not open or edit the XML file in a text editor before uploading. Error: "Technician/Asset Count Exceeded"
Always save a copy of your current Advisor.xml file in a secure, offline password manager or IT infrastructure vault. If a database restoration occurs, you may need to reapply it. In the License window that opens, click the
Follow these steps to apply a license when ServiceDesk Plus fails to start:
Click the button and locate your new .xml license file on your local machine. Click Apply or Upgrade to process the file. Re-download the license file from the ManageEngine portal
Understanding ManageEngine ServiceDesk Plus License XML Files