Automatically link emails, appointments, and phone logs to specific contact records.
: BCM does not run in newer versions of Windows and Office. It won't work with Outlook 2016, Outlook 2019, Outlook 2021, or Microsoft 365.
: Upon first launch, Outlook will prompt you to create a new database. You can host this locally on your PC or on a shared server if you are working with a team. 2. Managing Contacts and Groups business contact manager for outlook 2013
The honest answer depends on your situation, but for most businesses, the answer is . Here's why:
BCM wasn't just about sales—it provided tools for marketing as well. Users could create and track marketing activities, including customer phone records, mass mailings, and campaigns. The system helped distinguish between active and inactive customers, allowing businesses to focus their marketing efforts on those most likely to convert. BCM even tracked campaign results so the entire progress could be monitored. Automatically link emails, appointments, and phone logs to
Open BCM in Outlook 2013. Go to tab > Database Tools > Export to Business Contact Manager . You can export to a .bcm file or directly to Excel/CSV.
Select as your file format. This format is universally accepted by almost all modern CRM platforms and Microsoft Excel. : Upon first launch, Outlook will prompt you
BCM automatically logged emails, calendar appointments, and tasks associated with a specific customer.
: Use BCM’s Export to Excel for Accounts, Contacts, Opportunities, and History. Export linked emails as separate PST files.
Select to create a new, local database on your machine, or Custom Setup if you plan to connect to an existing shared database on a local server. Name your business database and click Create . Core Features of BCM 2013
: Some users were scathing in their assessments. One reviewer wrote, "I would say it is worthless, but it is less than worthless given the time you have to put into it with no real positive results".